Shipping & Returns

Shipping Policy

The rates for shipping are live from USPS plus $2.00 for materials to ensure the package is secure and safe. The  $2.00 partially covers packaging, tape, bubble wrap (where applicable), insurance, and any other shipping related expense. Personal delivery is available and a delivery charge will still apply, only because I too, get charged to receive prints (original art that is personally delivered will have no fee).

For original paintings, allow for 4-7 days to receive your art.

For Giclee prints, please allow 7-10 days.

Return & Exchange Policy

I want you to be happy with your purchase and offer returns of undamaged prints or originals. A full refund of product price and original shipping (less the $2.00) will be credited once the returned item(s) have been received and checked for damage. When returning products, please ensure the packaging will be sufficient to withstand shipping via whatever carrier you are using.

In the event a product is damaged in shipment from me, please document the damage with a photo or other proof of delivery damage and send that via email (paul@paulpenderart.com). As above, please package the damaged product and send back to me for either a refund or an exchange.

 

Refunds will be issued when I receive the product. If there is an exchange request, I will ship the new product free of charge once I receive the damaged product.

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